Privacy Policy — How jeetwya Protects Your Data

1. Data We Collect

1.1 Registration Data

When you create an account on jeetwya, we collect the following personal information: your full legal name, date of birth, residential address (including city, district, and postal code), email address, and mobile phone number. This information is required to establish your account identity, communicate with you, and fulfil our age and identity verification obligations.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) programme, we may collect copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of your current address. These documents are processed securely and retained in accordance with our data retention policy described in Section 5.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, and game activity conducted through your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction amounts denominated in Bangladeshi Taka (৳), timestamps, transaction reference numbers, and outcome records. We do not store full payment card numbers; card data is handled directly by our PCI-compliant payment processors.

1.4 Technical and Usage Data

When you access jeetwya, our servers and analytics systems automatically collect certain technical data, including:

• Your IP address and approximate geographic location (city/district level);
• Device type, operating system, and browser version;
• Pages visited, features used, session duration, and clickstream data;
• Referring URL (the page you visited before arriving at jeetwya);
• Error logs and performance diagnostics.

This technical data helps us maintain platform stability, detect fraud, and improve the user experience for players across Bangladesh, including in cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

1.5 Communications Data

If you contact our support team via live chat or email, we retain records of those conversations. This helps us track the history of your enquiries, resolve disputes, and maintain quality assurance. Support communications are stored for a minimum of two years from the date of the interaction.

1.6 Responsible Gaming Data

Where you make use of responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record your settings and the dates on which they were applied or modified. This data is used solely to enforce your chosen restrictions and to monitor for patterns that may indicate problem gambling behaviour, in accordance with our duty of care to players.

The table below summarises the categories of data we collect and the primary legal basis for processing each:

Data Category	Legal Basis	Primary Purpose
Registration Data	Contractual necessity	Account creation and management
KYC / Identity Documents	Legal obligation	Age verification, fraud prevention
Financial & Transaction Data	Contractual necessity / Legal obligation	Payment processing, anti-money laundering
Technical & Usage Data	Legitimate interests	Platform security, analytics, fraud detection
Communications Data	Legitimate interests	Customer support, dispute resolution
Responsible Gaming Data	Legal obligation / Legitimate interests	Player protection, duty of care
Marketing Preferences	Consent	Promotional communications (opt-in only)

2. How We Use Your Data

2.1 Account Operations

The primary use of your personal data is to operate your jeetwya account. This includes processing your deposits and withdrawals, settling bets, applying bonuses, enforcing responsible gaming limits you have set, and communicating important account-related information such as transaction confirmations, security alerts, and changes to our terms or policies.

2.2 Identity Verification and Fraud Prevention

We use your registration and KYC data to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent, criminal, or money-laundering purposes. Our fraud detection systems also analyse usage patterns and transaction behaviour to flag anomalies for manual review by our compliance team.

2.3 Legal and Regulatory Compliance

Certain uses of your data are mandated by applicable law. These include retaining financial transaction records, reporting suspicious transactions in accordance with financial crime prevention obligations, and co-operating with lawful requests from competent authorities. jeetwya will always notify you of a data request from authorities unless prohibited from doing so by law.

2.4 Platform Improvement and Analytics

We use aggregated and anonymised usage data to understand how players interact with jeetwya, which games and betting markets are most popular, and where the platform experience can be improved. This analysis does not identify individual players and is used solely for internal product development purposes.

2.5 Marketing Communications

If you have opted in to receive marketing communications during registration or through your account settings, we may send you promotional emails or SMS messages about bonuses, new games, cricket betting markets (such as BPL, IPL, and T20 World Cup events), and seasonal offers. You may withdraw your marketing consent at any time by updating your account preferences or contacting us at support@jeetwya. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

2.6 Personalisation

We may use your game history and betting preferences to personalise your experience on jeetwya — for example, by surfacing cricket markets or slot games that match your historical activity. Personalisation is based on automated profiling of your on-platform behaviour only and does not involve purchasing external data about you.

3. Data Sharing & Disclosure

3.1 Service Providers

We engage carefully selected third-party service providers to help us operate jeetwya. These providers may process your personal data on our behalf in the following capacities:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways process transaction data to execute your deposits and withdrawals;
• Identity verification providers: Third-party KYC platforms that cross-reference identity documents against authoritative databases;
• Cloud hosting and infrastructure: Providers who host our servers and databases in secure data centres;
• Fraud detection tools: Automated systems that analyse transaction patterns and flag suspicious activity;
• Customer support platforms: Live chat and ticketing systems through which our support team interacts with players;
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive pseudonymised player identifiers necessary to deliver their games and record round outcomes.

All service providers are bound by contractual data-processing agreements that restrict them from using your data for any purpose other than providing the specified service to jeetwya.

3.2 Legal Authorities

jeetwya may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by law, court order, or regulatory direction. We will disclose the minimum data necessary to comply with the request and will seek to notify affected players unless prohibited by law from doing so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jeetwya's assets, your personal data may be transferred to the acquiring entity as part of the transaction. In such a case, we will notify registered players via their account email address at least 30 days before any transfer takes effect, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

3.4 No Sale of Personal Data

jeetwya does not sell, rent, or otherwise commercially exploit your personal data to third parties for their own marketing or commercial purposes. This commitment applies regardless of the form of the data — identifiable, pseudonymised, or aggregated.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember information about your visit — such as your login session, language preferences, and game settings — so that your next visit is smoother and more personalised. jeetwya uses both first-party cookies (set by jeetwya directly) and third-party cookies (set by our service providers).

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, security tokens, and core platform functionality. Cannot be disabled without breaking basic site features.	Session / up to 24 hours
Functional	Remember your preferences such as game volume, preferred payment method, and responsible gaming settings.	Up to 12 months
Analytics	Collect aggregated data about page visits, session lengths, and feature usage to help us improve the platform. Data is pseudonymised.	Up to 24 months
Fraud Detection	Identify unusual activity patterns, detect bot traffic, and protect your account from unauthorised access.	Up to 12 months

4.3 Managing Cookies

You can control which cookies are stored on your device through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent core platform features — including login, deposits, and gameplay — from functioning correctly. Disabling analytics or functional cookies will not prevent you from using jeetwya but may reduce the quality of your experience.

4.4 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. jeetwya does not currently respond to DNT signals because there is no universally accepted standard for how platforms should honour them. We instead provide direct cookie controls as described above.

5. Data Retention

jeetwya retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following retention schedule applies:

Data Category	Retention Period	Rationale
Account & Registration Data	Duration of account + 5 years after closure	Dispute resolution, legal compliance
KYC / Identity Documents	5 years from date of submission	Anti-money laundering record-keeping
Financial Transaction Records	5 years from transaction date	Financial regulation, audit requirements
Betting & Gaming History	3 years from last activity	Dispute resolution, responsible gaming monitoring
Support Communications	2 years from date of interaction	Quality assurance, dispute evidence
Marketing Preferences	Until consent withdrawn + 1 year	Consent audit trail
Technical & Usage Logs	Up to 12 months	Security monitoring, fraud detection

When the applicable retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual. Where deletion is not immediately possible due to technical constraints, the data is isolated and protected from further processing until deletion can be completed.

6. Data Security

6.1 Technical Safeguards

jeetwya implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data in transit between your browser and our servers is encrypted using TLS 1.2 or higher;
• Encryption at rest: Sensitive personal data stored in our databases is encrypted using AES-256 or equivalent algorithms;
• Password hashing: Account passwords are never stored in plain text — they are processed using a secure one-way hashing algorithm with per-account salting;
• Access controls: Access to personal data within jeetwya is restricted on a need-to-know basis; staff who do not require access to specific data categories are blocked from viewing it;
• Intrusion detection: Automated monitoring systems alert our security team to unusual access patterns or potential data breach attempts in real time.

6.2 Organisational Safeguards

In addition to technical controls, jeetwya maintains organisational policies designed to keep your data secure. All staff who handle personal data are required to complete data-protection training. Contractors and service providers are vetted before being granted access to any personal data and must sign binding confidentiality and data-processing agreements.

6.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, jeetwya will notify affected players without undue delay and in any event within 72 hours of becoming aware of the breach. Notification will be sent to the email address registered on your account and will describe the nature of the breach, the categories of data affected, and the steps we are taking to address it.

6.4 Your Responsibility

While we take significant steps to secure your personal data, the security of your account also depends on you. You are responsible for keeping your login credentials confidential and for logging out of your account when using shared or public devices. If you suspect that your account has been compromised, contact our support team at support@jeetwya immediately.

7. Your Privacy Rights

As a player on jeetwya, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@jeetwya with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

8. Contact & Data Protection Officer

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeetwya handles your personal data, please contact our support and data protection team using the details below. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.

• Email: support@jeetwya
• Live Chat: Available 24 hours a day, 7 days a week, in English
• Support Hours: 00:00 – 23:59 Bangladesh Standard Time (BST, UTC+6)

8.2 Changes to This Privacy Policy

jeetwya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — for example, a new category of data collection or a new third-party data-sharing arrangement — we will notify registered players by email at least 14 days before the updated policy takes effect. The most current version of this Privacy Policy is always available at /privacy-policy on the Platform. Continued use of jeetwya after the effective date of any revision constitutes acceptance of the updated policy.

8.3 Minors

jeetwya is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account, delete the associated personal data, and void any transactions. If you believe a minor has accessed jeetwya, please contact us at support@jeetwya so that we can investigate promptly.